The software indicates my firmware is out of date, what do I do?

Contact to request a firmware update and state the model and serial number of the meter. The appropriate firmware and instructions will be sent to you.

My meter won’t communicate with my computer

To allow for communication between the software you use and the meter, you need to install the appropriate USB drivers for your Windows operating system. You can download the drivers from Extract the zip file to a location on your hard-drive and install the drivers in the folder corresponding to your Windows operating system. Follow the on-screen instructions. You may need to install the drivers on other USB ports that you wish to use on the same computer.

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